1. Cancellation rules
An enquiry may be withdrawn before written acceptance and payment. After acceptance or commencement, cancellation is handled under the signed offer or contract, the completed work, committed third-party costs and mandatory consumer rights. A future checkout must require explicit acceptance of this policy before payment.
2. Current payment process
Currently available: written enquiry, confirmed scope, offer or contract when required, invoice and bank transfer.
3. Order review before payment
A fixed-price package may use a server-controlled product catalog only after checkout is activated. Any package priced “from” or as a custom proposal may receive a payment order only after a final written offer is approved and locked. Before payment, the customer must see and expressly accept the service summary, final amount, currency, merchant details and Cancellation Policy.
4. Merchant and contact details
Legal name: „Мацео Медиа Груп“ ЕООД / MAZZEO MEDIA GROUP LTD. Company number: 208948621. Registered address: България, гр. София 1404, район Триадица, ж.к. Гоце Делчев, ул. Деян Белишки № 2, бл. 104, вх. Б, офис. Phone: +359 888 39 49 49. Email: partners@cityhelp.bg.