1. Refund and dispute procedure
Send a written request with the invoice or order reference to the public contact. Eligibility and amount are assessed under the signed scope and mandatory law. Current bank-transfer refunds use a traceable bank route. If Stripe is activated, card refunds use the original Stripe payment route; refunds and disputes require controlled review, ledger records and reconciliation.
2. Current payment process
Currently available: written enquiry, confirmed scope, offer or contract when required, invoice and bank transfer.
3. Payment security and confirmation
The website does not collect or store card numbers, expiry dates or security codes. Stripe Hosted Checkout may be activated only after isolated backend, database and signed-webhook tests and final owner approval. Payment status must come from a verified, idempotently processed server webhook, never from a browser success page.
4. Merchant and contact details
Legal name: „Мацео Медиа Груп“ ЕООД / MAZZEO MEDIA GROUP LTD. Company number: 208948621. Registered address: България, гр. София 1404, район Триадица, ж.к. Гоце Делчев, ул. Деян Белишки № 2, бл. 104, вх. Б, офис. Phone: +359 888 39 49 49. Email: partners@cityhelp.bg.